Lex Smiles Protocols Update:
We hope that you and your family are in good health. Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines.
While many things have changed, one thing has remained the same: our commitment to your safety.
Infection control has always been a top priority for our practice and you may have seen this during your visits to our office. Our infection control processes are made so that when you receive care, it’s both safe and comfortable.
We want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe. Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA).
We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued. We do this to make sure that our infection control procedures are current and adhere to each agencies’ recommendations. We are very fortunate that our own Dr. Sathish Palayam is proud to be part of the Massachusetts State Task Force for practice guidance and helping educate and guide statewide doctors in incorporating new standards of infection control and crisis preparedness.
Today, nothing is more important than the health and safety of our staff and patients!
As we get closer to opening for all dental services, we think it’s important for you to know what you can expect on your first visit back.
Our office will communicate with you beforehand to ask some screening questions. You’ll be asked those same questions again and will be given an Infrared temperature check upon arrival.
To view and answer the questions online please go to the patient screening form page to fill out the form.
Note: This should only be done within 24 hours of any scheduled appointment.
We will ask you to call or text the office upon arrival and remain in your car. The office will contact you when your clinician is ready for your appointment. This will help limit the number of people in the office during a given time.
Patients and visitors will be required to wear a mask or cloth face covering while in the office (other than in an operatory room and being treated by a dental professional). This is in accordance with the CDC recommendations and Massachusetts state order to cover your mouth and nose while around other people in public settings.
There will be a hand sanitizer station that we will ask you to use when you enter the office. You will also find stations throughout the office for you to use as needed.
All staff will be wearing Personal Protection Equipment (PPE) beyond what you generally see at a dental office.
High-efficiency suction and ventilation to reduce aerosols*Clean and disinfect all public areas frequently, including door handles, chairs, surfaces, and bathrooms.
Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment and that your appointment time may be adjusted to accommodate the new schedule.
We are committed to your safety and are available to respond to any questions.
Call our office at 781-862-1767,
We are all in this together and cannot wait to see your smiling faces!